Refund and Cancellation Policy

Last Updated: November 14, 2024

1. Subscription Cancellation

1.1 How to Cancel

You can cancel your Avatero subscription in the following ways:

Through your device’s app store settings (iOS App Store or Google Play Store)
Through your Avatero account settings
By contacting our customer support team

1.2 Cancellation Timeline

You can cancel your subscription at any time
Cancellation will take effect at the end of your current billing period
You will retain access to premium features until the end of your paid period
No partial refunds are provided for unused portions of your subscription period

1.3 Auto-Renewal

Subscriptions automatically renew unless cancelled
To avoid charges for the next period, cancel at least 24 hours before the renewal date
Renewal dates can be found in your account settings or app store subscription management

2. Refund Policy

2.1 App Store Purchases

For subscriptions purchased through the App Store or Google Play:
Refund requests must be made through the respective app store
Each store’s refund policy and timeline will apply
Apple App Store: Request refunds through reportaproblem.apple.com
Google Play Store: Request refunds through play.google.com/store/account

2.2 Direct Purchases

For purchases made directly through Avatero:

2.2.1 Eligible for Refund

Technical issues preventing service access
Unauthorized charges
Duplicate charges
Service unavailability exceeding 24 hours
Charges after cancellation

2.2.2 Not Eligible for Refund

Active usage of premium features
Partial subscription periods
Changed mind about the service
Misunderstanding of features
Violation of Terms of Service
Free trial conversions

2.3 Refund Timeline

Eligible refund requests will be processed within 5-10 business days
Refunds will be issued to the original payment method
Processing time may vary based on your payment provider

3. Free Trials

3.1 Trial Period

Free trial duration is clearly stated at sign-up
Only one free trial per user
Converting to a paid subscription during the trial will end the trial period

3.2 Trial Conversion

You will be notified before the trial ends
To avoid charges, cancel at least 24 hours before trial expiration
No refunds for automatic conversion after trial period

4. Special Circumstances

4.1 Account Termination

If we terminate your account for violation of our Terms:
No refund will be provided
Remaining subscription period is forfeited

4.2 Technical Issues

Extended service outages may qualify for:
Partial refund
Service credit
Extended subscription period

4.3 Death of Subscriber

Executor/next of kin may request cancellation and pro-rated refund
Documentation may be required

5. Price Changes

We reserve the right to change subscription prices
Price changes will not affect current subscription period
You will be notified of price changes before renewal
You may cancel before new prices take effect

6. Currency and Payment Methods

All refunds will be in the original payment currency
Exchange rates for international refunds are determined by:
Your payment provider
Your bank
The app stores

7. Requesting a Refund

7.1 Required Information

Account email address
Transaction ID or order number
Date of purchase
Reason for refund request
Description of the issue

7.2 Contact Methods

For direct purchase refund requests:

Email: info@avatero.ai
In-app support chat
Support ticket system

8. Disputes and Appeals

If your refund request is denied, you may appeal within 30 days
Appeals must include additional information or documentation
We aim to respond to appeals within 5 business days
Final decisions will be made at our discretion

9. Changes to This Policy

We reserve the right to modify this policy at any time
Changes will be effective upon posting
Current subscribers will be notified of significant changes
Continued use of service constitutes acceptance of changes

10. Contact Us

For questions about this Refund and Cancellation Policy:

Email: info@avatero.ai
Support Hours: 10.00 – 16.00
Response Time: Within 24-48 hours