Last Updated: November 14, 2024
1. Introduction
At Avatero, we respect your right to control your personal data. This Data Deletion Policy explains how you can request the deletion of your data from our services and what you can expect from this process.
2. Your Rights
You have the right to request:
- Complete deletion of your account and associated data
- Partial deletion of specific data
- Export of your data before deletion
- Information about what data has been deleted
3. What Data Can Be Deleted
3.1 User Account Data
- Profile information
- Authentication details
- Account settings
- Profile pictures
- User preferences
3.2 Communication Data
- Chat histories with AI characters
- Voice messages
- Call recordings
- Character interaction history
3.3 Payment Information
- Subscription details
- Payment history
- Billing information
3.4 Usage Data
- Activity logs
- Device information
- Usage statistics
4. Requesting Data Deletion
4.1 How to Submit a Request
You can request data deletion through:
- Email: info@avatero.ai
- In-app deletion request feature
- Account settings page
4.2 Required Information
Please include in your request:
- Your full name
- Email address associated with your account
- Account username (if different from email)
- Type of deletion requested (full account or specific data)
- Any relevant details about the data you want deleted
5. Deletion Process
5.1 Timeline
- We will acknowledge your request within 48 hours
- Initial processing begins within 7 days
- Complete deletion typically takes up to 30 days
- You will receive confirmation when deletion is complete
5.2 Verification
To protect your privacy, we will verify your identity through:
- Account login verification
- Email confirmation
- Additional verification if needed
6. Data Retention Requirements
Some data may be retained due to:
- Legal obligations
- Financial record requirements
- Fraud prevention
- Service improvement (in anonymized form)
- Technical constraints
We will clearly inform you if any data must be retained and why.
7. What Happens After Deletion
7.1 Permanent Deletion
- Deleted data cannot be recovered
- All associated content will be removed
- AI training data will be anonymized or removed
- Backups will be cleared within 90 days
7.2 Third-Party Services
- We will request deletion of your data from our service providers
- Some data may persist in encrypted backups for a limited time
- Third-party services may retain anonymized analytics data
8. Exceptions and Limitations
We may retain certain information:
- To comply with legal obligations
- To resolve disputes
- To prevent fraud
- To enforce our terms
- To protect our legal rights
9. Impact on Active Subscriptions
- Active subscriptions must be cancelled before full account deletion
- Paid features will become inaccessible upon deletion
- Refunds are handled according to our Refund Policy
10. Data Export Option
Before deletion, you can request to export:
- Your chat history
- Account information
- Usage history
- Other available data
11. Contact Us
For any questions about data deletion or to submit a deletion request:
- Email: info@avatero.ai
- Response Time: Within 48 hours
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
12. Changes to This Policy
We reserve the right to update this policy. Any changes will be:
- Posted on our website
- Notified through the app
- Emailed to users if significantly impacting their rights
13. Regional Rights
Different regions may have specific data deletion rights:
- EU (GDPR): Right to erasure
- California (CCPA): Right to delete
- Other regions: As applicable by law
We will honor deletion requests in accordance with applicable regional laws.