Privacy Policy

Last Updated: November 14, 2024

1. Introduction

Welcome to Avatero (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the “Service”).

2. Information We Collect

2.1 Information You Provide

  • Account information (email address, username, password)
  • Profile information (name, profile picture)
  • Communication data (messages, voice recordings)
  • Payment information (processed securely through our payment processors)

2.2 Automatically Collected Information

We collect certain information automatically through:

  • Google Analytics: Usage statistics, app performance metrics, and user behavior
  • Sentry: Error tracking and performance monitoring
  • Facebook Pixel: Conversion tracking and advertising effectiveness
  • Device information (device ID, operating system, IP address)
  • Usage patterns and preferences

2.3 Third-Party Authentication

When you choose to sign in through:

  • Google
  • Apple
  • Facebook
    We receive information from these platforms as permitted by your privacy settings on those services.

3. How We Use Your Information

We use your information to:

  • Provide and maintain our Service
  • Process your payments
  • Train and improve our AI characters
  • Analyze and improve our Service
  • Communicate with you
  • Provide customer support
  • Detect and prevent fraud

4. AI and Data Processing

4.1 AI Content Disclaimer

We want to be explicitly clear about the nature of AI-generated content:

  • All content generated by our AI characters is fictional and artificially created
  • No AI response should be taken as factual information
  • AI characters cannot provide professional advice or accurate information about real-world events
  • Users should not make any important decisions based on AI-generated content
  • The AI system cannot form real emotional connections or relationships

4.2 AI Interactions

  • Conversations with AI characters are processed using LLAMA models
  • Voice interactions are processed for text conversion and AI response generation
  • Conversation data may be used to improve AI responses and character development
  • While AI responses may appear personal, they are automated and not indicative of real relationships or emotions

4.3 Data Storage and Processing

  • Text conversations are stored securely
  • Voice recordings are processed and stored as needed for service functionality
  • AI training data is anonymized when used for model improvement

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers (hosting, analytics, payment processing)
  • Third-party authentication providers
  • Law enforcement when required by law
  • Other parties with your consent

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and monitoring
  • Secure data storage practices

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Export your data
  • Withdraw consent

8. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through the app or via email.

11. Contact Us

For questions about this Privacy Policy, please contact us at:
info@avatero.ai